Explore a collection of past projects, thoughtfully designed to solve real problems and create meaningful impact. Each case study reflects a story of collaboration, craft, and intentional design decisions.
Scaling Passwordless Authentication
Cisco
(Enterprise Identity & Security Platform)
I led the design of a scalable passwordless authentication system for Cisco, translating complex identity and security requirements into clear, repeatable interaction patterns. The goal was to reduce friction while ensuring the experience could scale consistently across products, users, and environments.
Designing Secure, User-Friendly Passkeys
Cisco
(Enterprise Identity & Security Platform)
I designed a cross-platform passkey authentication experience for Cisco, aimed at helping users feel confident and supported during critical access moments. By simplifying authentication flows, the experience reduces friction while maintaining strong security across devices and contexts.
Enabling Instant Card Access to New Card Spending
JPMorgan Chase
(Consumer Financial Services Platform)
I led the design of the new card onboarding and activation experience that enables cardholders to access and use newly approved cards instantly, removing unnecessary delays after approval. The work focused on reducing friction at key moments in the approval flow, clarifying next steps, and shortening the path to first spend while maintaining user trust.
A Unified Digital Wallet Experience
JPMorgan Chase
(Digital Wallet & Payments Platform)
I designed and shaped a unified digital wallet experience that brings greater clarity and consistency to how Chase customers manage and use their payment methods. The work focused on reducing friction and simplifying everyday payment interactions across channels and devices.
Seamless PayPal Integration for Chase
JPMorgan Chase
(Consumer Payments Integration Platform)
I partnered with cross-functional teams to design a payments integration experience that enables Chase customers to easily and reliably link their cards to PayPal. The work focused on reducing setup friction and improving clarity throughout the linking flow.
Verizon HUM Connected Car Experience
Verizon
(Connected Vehicle UX & Digital Product Platform)
I led the design of a connected-vehicle experience for Verizon HUM, integrating educational content into the broader Verizon ecosystem. The effort focused on improving clarity around vehicle health, roadside assistance, and smart car features, helping both prospective and current users better understand and use the product.
American Express Plenti Rewards Experience
American Express
(Consumer Financial Services & Rewards Platform)
I worked on the redesign of the American Express Plenti rewards experience, focused on making it easier for cardholders to understand, earn, and redeem points across partners and transactions. The work focused on improving clarity and consistency within a complex rewards ecosystem, helping users engage more confidently with the program.