Chase: Spend Instantly
Due to confidentiality, I can only post a limited of wireframes and artifacts. However, I am happy to discuss my process upon request.
Overview
Display new credit card information digitally (16-digit card number, expiration date, temporary CVV) immediately after credit card application approval. This will allow the customer to start spending before the physical credit card arrives in the mail.
Role
Senior UX Designer (User Research, Visual Design, Prototyping & Testing)
Tools
Figma, Adobe Photoshop & Illustrator
Platform
Desktop & Mobile (iOS, Android)
What I Did
Design multiple UI concepts for primary card number display for both desktop and mobile app
Collaborate with our content and user research team to conduct an unmoderated test (150 participants per survey, 45 participants per test)
Evaluate and synthesize research findings to find the most useful, usable, and understandable primary card display reveal interaction
Identify critical failure point in customer comprehension
Iterate on designs based on user and stakeholder feedbacks to improve customer comprehension with multiple rounds of additional testing and close collaboration between content, engineer, product, and research
